Privacy and Protection Policy:
PROTECTION OF CUSTOMER INFORMATION
Please be aware that ZipX is a product of IBC Bermuda Ltd, a Bermuda Limited Company (Hereinafter “IBCB Ltd.”) as such by accepting the terms of this agreement you are transacting with IBCB Ltd. We understand the importance of privacy to our customers, visitors to our website and users of our mobile applications. For many years, our policy has been to treat what we learn about our customers as confidential. For example, we will not give or sell confidential or personal information about our customer to any third party not affiliated with their transaction, except as required by law or as necessary to provide IBCB Ltd. services to the customer.
We collect and store information about every package we handle so that we can efficiently provide the package delivery services demanded by our customers. We use information about our customers, their packages, and their shipping activity to provide or enhance the services we make available to our customers, to enhance our ability to communicate with our customers about additional services they may find of value, to satisfy our legitimate business interests (including performing trend analysis and market studies), to set prices, establish credit, fulfill a Contract of Carriage or Service Agreement, accomplish the billing function, and to comply with government regulations. Although government regulations vary in the many countries in which we operate, they frequently include the reporting of information to transportation safety, customs, and other regulatory agencies.
As we collect and use information about our customers, we may contract with vendors to assist us in processing that information. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide IBCB Ltd. services to our customers.
Some of the information collected by IBCB Ltd. is personal data or data which relates to an identifiable person. Examples of personal data are names, addresses, e-mail addresses, credit card numbers, and telephone numbers. We never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Anonymized data, with all names, addresses and other personally identifiable information removed, is sometimes shared with third parties. Finally, we do provide personal data to government agencies as required by law or regulation.
In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and email addresses in the event that we have to contact the shipper, or the shipment recipient, to resolve a question or provide shipment status information. Email addresses are additionally used to communicate special offerings and company news that pertains to the customer.
Information, including personal information (name, address and phone number), provided as part of a shipping transaction represents a record of that business transaction and cannot be altered after the transaction is complete except as provided in the IBCB Ltd. Terms and Conditions. The IBCB Ltd. Terms and Conditions are available at https://www.zipx.bm/tandc
Although we make reasonable efforts to limit access to our facilities and vehicles to authorized personnel, we are not responsible for maintaining the confidentiality of information that is printed and placed in plain view on a package or letter.
LINKS TO OTHER SITES
IBCB Ltd. provides links to external sites as a convenience to the user. The inclusion of any link does not imply IBCB Ltd.’s endorsement of the external site company, its web site, or the products and services it promotes and sells. IBCB Ltd. is not responsible for the privacy practices and or the content of such websites.
SECURITY AND INTEGRITY OF INFORMATION
We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information.
IBCB Ltd. Internet sites are currently located in the United States. IBCB Ltd. Internet sites, and their supporting systems, employ generally accepted information security techniques such as firewalls, access control procedures and cryptography to appropriately protect confidential information from unauthorized access.
RETENTION OF CUSTOMER INFORMATION
We retain information about customers as necessary for business purposes and as required by government regulation. For example, we retain information about packages, including names and addresses, so that we can provide proof of delivery information and to process claim requests. We carefully dispose of records and delete information when retention periods expire.
CUSTOMERS ARE RESPONSIBLE FOR PROTECTING INFORMATION AND SYSTEMS ON THEIR PREMISES
Some information about IBCB Ltd. customers and their packages is stored in shipping systems located on customer premises or via our mobile application. Customers concerned about the security of their information in these systems should secure it by activating passwords and using physical access controls. When these systems (hardware or software) are provided by IBCB Ltd., we provide tools to facilitate customer efforts to safeguard their information.
“This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see
MOBILE DEVICE / MOBILE APPLICATION
As a customer of IBCB Ltd., we offer our mobile application ZipX. When using the ZipX mobile application, you will have the option to allow access to your device features such as your photo gallery and your phone documents. You may use your photo gallery or phone documents to conveniently upload invoices relating to your shipments. There is an additional option to allow or not allow push notifications via the Mobile Device ID. Push notifications will alert you of shipment information and service changes. When you access the application for the first time, the application will ask permission to send Push notifications and access Photo Gallery and Phone documents. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings. When using the mobile application, we ask for personal data such as your name, account number, email address, delivery address and billing address. This allows you to log onto your account, receive customer service support specific to your account and shipments and receive important service updates. We also ask for your credit card details to process the registration fee. We do not store credit card details within the App or on our website or on our servers.
CONTACTING IBCB Ltd.
If you have questions about this privacy statement, the practices of this site, or your experience on any of our IBCB Ltd. websites or mobile applications, you can contact:
IBC Bermuda Ltd.
Dallas Building, 10 Park Road
Hamilton, BERMUDA HM 11
1. ABOUT THIS SITE AND THESE TERMS
International Bonded Couriers of Bermuda Ltd (“ZipX”, “we”, “our” or “us”) owns and operates the Site from a server in Bermuda. Our registered office is at 2 Church Street, Hamilton, Bermuda.
We provide the Site for information and as a service to our customers solely within Bermuda. It is not intended for use outside Bermuda.
2. INTELLECTUAL PROPERTY RIGHTS
2.1 “CONTENT” DEFINED
“Content” includes what you may see, read, hear, download or access on or from the Site in any form (including HTML and Java code).
2.2 COPYRIGHT, TRADEMARKS & OTHER INTELLECTUAL PROPERTY RIGHTS
All Content is protected by copyright and/or other intellectual property laws under Bermuda and foreign laws.
Certain names, words, brands or devices on the Site may be the exclusive trademarks of ZipX in Bermuda or of their respective owners, protected at common law or registered in Bermuda or other countries.
“ZIPX”, the ZIPX logo, and other ZIPX logos and titles are registered trademarks or service marks of ZipX. All other products, company names or other marks appearing on this Site are the trademarks of their respective owners. Nothing contained in the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Site without prior written permission of ZIPX or other trademark owners.
Using the Site will not give you a license to exercise any intellectual property rights, unless expressly stated.
2.3 HOW YOU MAY USE THE CONTENT ON THE SITE
You may display, copy, print and download any Content from the Site for your personal, non-public and non-commercial use only, provided you do not, directly or indirectly:
(1) change or delete any copyright or proprietary notices from the Content;
(2) adapt, alter, translate, copy, reproduce, store, perform, show, play, broadcast, publish, repost, transmit, distribute, or otherwise use any of the Content for any commercial or public purpose;
(3) decompile, reverse engineer or create derivative works from any downloadable software;
(4) transfer the Content to another person or Web site or computer network, including any personal Web site or network; and
(5) pass off or otherwise infringe the intellectual property rights of ZipX or others.
Except as provided above or authorized by law, you must not, directly or indirectly, adapt, alter, translate, copy, reproduce, store, perform, show, play, broadcast, publish, repost, transmit, distribute, or otherwise use any Content on the Site without the written consent of ZipX or the relevant owner.
You must not use any trade mark displayed on the Site without the written consent of ZipX or the relevant owner.
Parts of the Site may contain other proprietary notices and copyright information, which must be observed.
2.4 LINKS TO OUR SITE
If you use a hypertext reference (HREF) link to our Site, you do so at your sole risk and you agree to link to our home page only and not to frame our Site. Your link to us or any comment, material or services associated with the link must not: infringe our intellectual property rights; defame or disparage us, our services or goods; diminish our goodwill; be false, misleading, obscene or unlawful; negatively affect us; or imply that we endorse your Web site, services or goods. If you wish to link our Site from your Web site, please provide us the exact URL address of the Web site page where the link is to appear, the legal name of the owner and operator of the Web site, and your name and e-mail address. We may remove the link without notice to you or require you to remove the link and reference to our Site at any time.
You must not use a deep link or an image (IMG) link, or use the ZipX logo or any of our trademarks as a “hot” link, to our home page or any other part of the Site, without entering a written link agreement with ZipX.
For notices and queries about links, please e-mail email@example.com or write: Corporate Communications, International Bonded Couriers of Bermuda Ltd., Dallas Building , 10 Park Road , Hamilton HM 11; phone (441) 294-1777.
3. CONTENT AND LIABILITY DISCLAIMER
3.1 ACCURACY AND CURRENCY DISCLAIMER
You use the Site, including the Content and services available on it, at your sole risk.
Although we try to ensure the accuracy and currency of the Content we post on the Site, we do not represent or warrant that the Content on the Site is accurate, complete or up-to-date, or free of technical or typographical errors.
3.2 LINKS TO THIRD PARTY WEB SITES
The Site may contain informational or advertising links or references to external Web sites that are owned, operated, developed and controlled by others and not by us. We do not endorse or authorize access to those external Web sites or any content, services and goods on or through them. You use those links at your own risk and are urged to review their legal and privacy notices, terms and conditions.
We will not be responsible for or liable to you for any losses or damages resulting of your use of links to or from external Web sites or of any dealings you have with such third parties.
We cannot and do not represent or warrant that Content or services available for use or downloading through the Site will be free of viruses, worms, Trojan horses, or other code with contaminating or destructive properties.
You should take precautions, including scanning for viruses and having a complete and current back up of files on your computer system.
3.4 NO REPRESENTATIONS OR WARRANTIES
Everything on the site (including its content, services and links) is provided to you “as is” with all faults, and to the maximum extent allowed by law, without representation, warranty or condition of any kind, whether express or implied or statutory, including but not limited to those of merchantable quality, merchantability, quality or fitness for a particular purpose, non-infringement of intellectual property rights, course of dealing, or inter-operability.
3.5 LIMITATION OF LIABILITY
To the maximum extent allowed by law, WE WILL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR ECONOMIC OR COMMERCIAL LOSS, LOSS OF PROFITS OR REVENUE OR EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OR CORRUPTION OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, OR LOSS OF USE, ARISING OUT OF YOUR ACCESS, USE OR INABILITY TO USE THE SITE OR ANY LINKED OR REFERENCED WEB SITE, OR ANY ERRORS OR OMISSIONS OR OTHER DEFECTS IN THE CONTENT, IN CONTRACT, TORT, STATUTE OR OTHER THEORY OF LIABILITY, EVEN IF WE KNOW OR HAVE BEEN EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
3.6 EXTENSION OF DEFENSES
Every right, including right to be indemnified, exemption from liability and defense of whatsoever nature applicable to ZipX or to which ZipX is entitled hereunder extends to and for the benefit of the directors, officers, employees, agents, shareholders, affiliates, suppliers (including any party involved in creating, producing or delivering the Site or the Content), successors and assigns of ZipX.
4. SERVICE AVAILABILITY AND ORDERS / NO ADDITIONAL WARRANTY
Our services and goods are available only in Bermuda and pursuant to rates, charges, terms and conditions in our standard Rates and Charges pages and/or contract for such services and goods, and are subject to change (including discontinuation) without notice.
Some of our services and goods may not be available in all areas of Bermuda.
Nothing on this Site shall be construed as being an offer by us, only as an invitation to treat.
An e-mail order confirmation from us does not mean our acceptance of an order or confirmation of an order to supply or sell any service or good. We may need to verify information you provide and our ability to fulfil the request before accepting any order.
We have the right, without prior notice:
(1) to limit the quantity of any service or good you order;
(2) to refuse you service.
Nothing on the Site shall add to or change any contract for services or goods you may have with ZipX, its suppliers or affiliates. Nothing on the Site shall be construed as a further or additional representation or warranty.
5. ELECTRONIC TRANSACTIONS
5.1 REGISTRATION AND CANCELLATION
You may need to register with us to access certain parts of the Site, in which case:
(1) you must give accurate and complete registration information and advise us of any changes;
(2) you must safeguard any user name, password and account we give you;
(3) you authorize us to assume that any person using the Site with your user name and password is either you or is authorized to act for you;
(4) you agree to immediately notify us of any unauthorized use of your user name, password or account;
(5) you agree to be bound by the terms of the Privacy Code and you consent to ZipX’s use of your information on the terms set out in the Privacy Code.
You may cancel your registration at any time by notifying us.
After your registration is cancelled, we may delete any Content you posted or accessible only to you on or via that part of the Site.
All terms and conditions that by their nature extend beyond the cancellation of your registration or termination of our agreement, including our disclaimers and limitations of liability and your obligations to pay any amount owed and to indemnify us, will survive cancellation of your registration or termination of our agreement.
5.2 WHAT YOU MUST NOT DO OR COMMUNICATE
You must not post, upload, publish, reproduce, transmit or otherwise distribute any material or Content on the Site that:
(1) is likely to give rise, or to encourage conduct that would give rise to criminal or civil liability;
(2) you do not have the right to post, upload, publish, reproduce, broadcast, transmit or otherwise distribute;
(3) passes off or infringes any copyright, trade mark, patent or other intellectual property right of another person;
(4) is in contempt of any legal proceedings;
(5) is false or misleading;
(6) is intended to incite or is likely to excite or promote ill will or hostility against any section of the public, or indicates discrimination or an intention to discriminate against any person or class of persons, because of race, place of origin, color or ancestry, ethnic or national origins, sex, marital status, birth out of lawful wedlock, religious beliefs or political opinions;
(7) is offensive, or of an indecent, obscene or menacing character;
(8) is likely to cause, or is for the purpose of causing, annoyance, inconvenience or needless anxiety to another;
(9) is defamatory;
(10) impersonates any person or misrepresents your relationship with any person or authority;
(11) contains unsolicited or unauthorized advertising;
(12) contains viruses, worms, Trojan horses or other code with contaminating or destructive properties;
(13) interrupts or interferes with or adversely affects any software or hardware or use of the Site or the Internet by others or us.
You must also not use the Site:
(1) in a manner or for a purpose prohibited by law (including without limitation, to send or communicate messages, conduct activities or otherwise use the service in contravention of the Telecommunications Act 1986, the Obscene Publications Act 1973, the Criminal Code Act 1907, the Proceeds of Crime Act 1988, the Human Rights Act 1981, or the Tenth Schedule to the Companies Act 1981);
(2) to send or communicate bulk, unsolicited Electronic Records (as defined in the Electronic Transactions Act 1999) to persons with whom or which the customer has no relationship (either contractual or personal) or to persons that have not otherwise consented to receive such Electronic Records.
(3) to access, or enable others to access, parts of the Site or Content to which you are not authorized to access, including the personal information of other users of the Site.
6.1 COMMITMENT TO YOUR PRIVACY
For electronic transactions through the Site, we follow the “Standard for Electronic Transactions” appointed by the Minister under Bermuda ’s Electronic Transactions Act 1999.
For details on how we may collect, use and disclose personal data, please see our privacy code, which also governs your visit to this Site. You agree, through the use of this Site and for any registration on this site or electronic transaction that you acknowledge and accept the terms of the Privacy Code and consent to ZipX’s use of your information pursuant to the Privacy Code.
We are not responsible for the information handling practices of any linked Web sites. Links to third-party Web sites are not governed by our privacy code.
6.2 SECURITY SAFEGUARDS & CONFIDENTIALITY OF COMMUNICATIONS
Please note that communications sent over the Internet, particularly unencrypted e-mail, are subject to possible interception, loss, change or forging.
ZipX will not be responsible for any damages you may suffer from the transmission of confidential information that you make to ZipX or any third party, or request ZipX or any third party to make to you through the e-mail links provided or addresses given on the Site. ZipX is not responsible for any errors or changes made to, or loss or interception of, any transmitted information. Such transmission is at your own risk.
6.3 MONITORING OF CONTENTS YOU TRANSMIT
We may, but are not obligated to, monitor any material or Content residing on or transmitted to our server.
8. DISPUTES AND APPLICABLE LAW
8.1 APPLICABLE LAW & GENERAL PROVISIONS
Any claim arising out of the Content or the use of the Site shall be governed by and construed in accordance with the laws of Bermuda, without giving effect to any principles or conflicts of law.
You irrevocably submit to the non-exclusive jurisdiction of the courts of Bermuda. If you use the Site from outside Bermuda, you do so at your own risk and you alone are responsible for complying with applicable laws.
8.2 HOW TO CONTACT ZipX
For Customer inquiries, … You may write to International Bonder Couriers of Bermuda Limited, Dallas Building 10 Park Road , Hamilton HM 11 or phone our general inquiry number at (441) 294-1777.
© Copyright 2016, International Bonder Couriers, Inc. All rights reserved.