Privacy and Protection Policy:


Please be aware that ZipX is a product of IBC Bermuda Ltd, a Bermuda Limited Company (Hereinafter “IBCB Ltd.”) as such by accepting the terms of this agreement you are transacting with IBCB Ltd.  We understand the importance of privacy to our customers, visitors to our website and users of our mobile applications. For many years, our policy has been to treat what we learn about our customers as confidential. For example, we will not give or sell confidential or personal information about our customer to any third party not affiliated with their transaction, except as required by law or as necessary to provide IBCB Ltd. services to the customer.

We collect and store information about every package we handle so that we can efficiently provide the package delivery services demanded by our customers. We use information about our customers, their packages, and their shipping activity to provide or enhance the services we make available to our customers, to enhance our ability to communicate with our customers about additional services they may find of value, to satisfy our legitimate business interests (including performing trend analysis and market studies), to set prices, establish credit, fulfill a Contract of Carriage or Service Agreement, accomplish the billing function, and to comply with government regulations. Although government regulations vary in the many countries in which we operate, they frequently include the reporting of information to transportation safety, customs, and other regulatory agencies.

As we collect and use information about our customers, we may contract with vendors to assist us in processing that information. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide IBCB Ltd. services to our customers.

Some of the information collected by IBCB Ltd. is personal data or data which relates to an identifiable person. Examples of personal data are names, addresses, e-mail addresses, credit card numbers, and telephone numbers. We never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Anonymized data, with all names, addresses and other personally identifiable information removed, is sometimes shared with third parties. Finally, we do provide personal data to government agencies as required by law or regulation.

In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and email addresses in the event that we have to contact the shipper, or the shipment recipient, to resolve a question or provide shipment status information.  Email addresses are additionally used to communicate special offerings and company news that pertains to the customer.


Information, including personal information (name, address and phone number), provided as part of a shipping transaction represents a record of that business transaction and cannot be altered after the transaction is complete except as provided in the IBCB Ltd. Terms and Conditions. The IBCB Ltd. Terms and Conditions are available at

Although we make reasonable efforts to limit access to our facilities and vehicles to authorized personnel, we are not responsible for maintaining the confidentiality of information that is printed and placed in plain view on a package or letter.


IBCB Ltd. provides links to external sites as a convenience to the user. The inclusion of any link does not imply IBCB Ltd.’s endorsement of the external site company, its web site, or the products and services it promotes and sells. IBCB Ltd. is not responsible for the privacy practices and or the content of such websites.


We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information.

IBCB Ltd. Internet sites are currently located in the United States. IBCB Ltd. Internet sites, and their supporting systems, employ generally accepted information security techniques such as firewalls, access control procedures and cryptography to appropriately protect confidential information from unauthorized access.


We retain information about customers as necessary for business purposes and as required by government regulation. For example, we retain information about packages, including names and addresses, so that we can provide proof of delivery information and to process claim requests. We carefully dispose of records and delete information when retention periods expire.


Some information about IBCB Ltd. customers and their packages is stored in shipping systems located on customer premises or via our mobile application. Customers concerned about the security of their information in these systems should secure it by activating passwords and using physical access controls. When these systems (hardware or software) are provided by IBCB Ltd., we provide tools to facilitate customer efforts to safeguard their information.


Cookies are small text files that a website can send to a user’s browser for storage on the hard drive. Cookies can make use of websites easier by saving status and preferences about a website. Most browsers are initially set to accept cookies but users can change the setting to refuse cookies or to be alerted when cookies are being sent.  Both of the websites and use cookies. A notification and acceptance option appears on the website header.  The cookie notification is as follows:

“This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see

our Privacy Policy.”


As a customer of IBCB Ltd., we offer our mobile application ZipX.  When using the ZipX mobile application, you will have the option to allow access to your device features such as your photo gallery and your phone documents.  You may use your photo gallery or phone documents to conveniently upload invoices relating to your shipments.  There is an additional option to allow or not allow push notifications via the Mobile Device ID.  Push notifications will alert you of shipment information and service changes.  When you access the application for the first time, the application will ask permission to send Push notifications and access Photo Gallery and Phone documents. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.  When using the mobile application, we ask for personal data such as your name, account number, email address, delivery address and billing address.  This allows you to log onto your account, receive customer service support specific to your account and shipments and receive important service updates. We also ask for your credit card details to process the registration fee. We do not store credit card details within the App or on our website or on our servers.


Your continued use of this site signifies your assent to the IBCB Ltd. Privacy Policy. We reserve the right, at our discretion, to, modify, add, or remove portions of this policy at any time. Please check this page periodically for changes.


If you have questions about this privacy statement, the practices of this site, or your experience on any of our IBCB Ltd. websites or mobile applications, you can contact:

Customer Service

IBC Bermuda Ltd.

Dallas Building, 10 Park Road

Hamilton, BERMUDA HM 11